Join a former Director of FDNY Fire Dispatch for a review of his career with the FDNY, from day one to the day of his early retirement. Days that included an incredible array of incidents, the transformation of the NYC 9-1-1 system, four years as a dispatch trainer, and his sometimes successful, sometimes challenging efforts to help his agency prepare for the future. These critical insights and experiences will benefit leaders and supervisors from any sized public safety agency seeking to improve operational effectiveness, enhance morale and concerned about ensuring their agency is future ready, while meeting the infinite challenges of the everyday.