Halcyon Frank is the founder of Under the Headset with Halcyon/Halcyon Consulting Services LLC helping emergency communications centers through training and consulting leveraging over nine years of dedicated service in emergency communications and public safety. Halcyon remains actively involved in frontline emergency response, still dispatching from time to time in Eastern Nebraska. She is a certified Emergency Number Professional by the National Emergency Number Association. She holds a degree in Training and Development, along with being a certified Associate Professional for Talent Development by the Association for Talent Development, underscoring her commitment to excellence in public safety training.