Presenter: Brady Lavin, Corti AI 

Everyone is dealing with staffing challenges, with only so many levers to pull. You can only pay people so much, and you can only hire and train people so quickly. In this presentation, we'll explore how impactful timely, consistent, positive and constructive feedback can be when combatting high turnover rates, and how Artificial Intelligence (AI) can play a huge role in delivering more feedback more quickly and more consistently. We'll also delve into the bottom line of the cost of turnover to a PSAP using several estimation methods from different peer reviewed studies.