Name
GIS-based call routing: filling the gap or a bridge too far?
Description
GIS mapping data will soon be at the heart of every 9-1-1 call in Canada, but are we ready for it? This presentation will highlight the importance of NG9-1-1-compliant GIS data, how it will be used to support critical NG9-1-1 functionality, and the latest timelines on when jurisdictions must be ready to leverage this data. We will discuss the issues and short-comings with existing call routing functionality in our current 9-1-1 system and reinforce why this data preparation work must become a priority for 9-1-1 authorities, PSAPs, network providers, and the GIS teams supporting all these agencies.
Speakers
Robert Harris, ENP, GISP - Esri Canada NG9-1-1 Data & Solutions Manager 
Sharon Koch - Esri Canada Senior Consultant
Sharon Koch - Esri Canada Senior Consultant
Date
Thursday, November 19, 2026
Time
8:00 AM - 9:00 AM