Christopher Bradford, PMP, currently serves as a Medical/Fire/QA Protocol Expert - Implementation with Priority Dispatch Corporation. A dedicated paramedic since 1991 and a former firefighter with The Villages Public Safety Department, Bradford founded Protocol Support, LLC, a specialized consultancy focused on advancing quality assurance within emergency communication centers. The firm's operational success led to its acquisition by Priority Dispatch Corporation, laying the groundwork for what is now known as the Quality Performance Review (QPR) department. Beyond his corporate responsibilities, Bradford is a prominent industry leader who serves on the Emergency Telecommunicator (ETC) curriculum boards and is an elected member of the College of Fellows for the International Academies of Emergency Dispatch (IAED). As an accomplished motivational speaker, he remains a passionate advocate and guardian for the "headset heroes" of telecommunications.