Full Name
Chris Spence
Organization
RCMP
Speaker Bio
"Chris Spence is the Director of the Alberta RCMP Operational Communications Centre, leading the team that answers the province's emergency and non-emergency calls. He brings more than 30 years of experience across emergency services — both EMS and policing — to the role.
Under his leadership, the Alberta OCC launched 310-RCMP, the province's dedicated non-emergency phone line — a system built to reduce pressure on 911, simplify reporting for Albertans, and free frontline officers to focus on high-priority calls.
He also led Alberta's side of the cross-border interoperability partnership with the Saskatchewan RCMP OCC — a project that compressed inter-provincial response support from a six-to-eight-hour transfer down to a matter of minutes, building real resilience for both provinces in the face of mass-casualty or critical incidents.
In 2025, Chris was named the RCMP National Operational Communications Centre Commander of the Year — an honour reserved for those whose work consistently exemplifies the RCMP's core values.
Chris is widely respected across the OCC community for the way he leads his people. He hires for fit and develops for the long haul, including operators whose neurodivergent strengths make them exceptional in the chair. His commitment to his team is consistent and clear: build a place where his people are safe to develop, appreciated for what they bring, and equipped to become whatever they want to be."
Under his leadership, the Alberta OCC launched 310-RCMP, the province's dedicated non-emergency phone line — a system built to reduce pressure on 911, simplify reporting for Albertans, and free frontline officers to focus on high-priority calls.
He also led Alberta's side of the cross-border interoperability partnership with the Saskatchewan RCMP OCC — a project that compressed inter-provincial response support from a six-to-eight-hour transfer down to a matter of minutes, building real resilience for both provinces in the face of mass-casualty or critical incidents.
In 2025, Chris was named the RCMP National Operational Communications Centre Commander of the Year — an honour reserved for those whose work consistently exemplifies the RCMP's core values.
Chris is widely respected across the OCC community for the way he leads his people. He hires for fit and develops for the long haul, including operators whose neurodivergent strengths make them exceptional in the chair. His commitment to his team is consistent and clear: build a place where his people are safe to develop, appreciated for what they bring, and equipped to become whatever they want to be."
Speaking At
