How do you build engagement in an environment where burnout, high stress, and staffing challenges are the norm? This session explores Northern911’s journey to meaningfully improve employee satisfaction and engagement in a 24/7 emergency communications environment—without breaking the budget.
We'll share how we used employee feedback to guide action, highlight year-over-year survey improvements, and reflect honestly on what still needs work. From simple, low-cost wins to higher-investment strategies like weeklong celebrations and year-end recognition, this session offers something for every center, regardless of size or resources.
Participants will leave with real-world examples of how to engage staff meaningfully at every budget level and ideas to tailor initiatives to their own center’s culture. Whether you're just getting started or looking to expand an existing program, this session will provide inspiration, practical tools, and lessons learned along the way.