Public safety technology is entering a new era, and dispatch centers are leading the charge. As PSAPs across Canada prepare for Next Generation 9-1-1, the demand for systems that connect every stage of emergency response has never been greater. Join Joseph Sophia, Senior Account Executive at First Due, for an inside look at how forward-thinking dispatch leaders are breaking down data silos, modernizing legacy systems, and building unified, intelligent ecosystems designed for faster, safer, and smarter response. 

In this engaging 50-minute session, discover how forward-thinking organizations are: 

• Connecting dispatch, response, and records management through a single, cloud-native platform 
• Leveraging AI-powered documentation, automation, and real-time data sharing 
• Reducing manual workflows and double data entry with smart interoperability 
• Meeting evolving provincial public safety requirements with agility and precision 
• Creating a foundation for scalable, future-proof technology in the Next Generation 9-1-1 era 

The session will highlight how Canadian dispatch organizations such as E-Comm, Barrie, and Peterborough are setting the standard for modernization by bridging technology and teamwork to redefine emergency coordination.