We are pleased to offer two NENA Education + Training courses at a discounted rate for registered APCO Canada 2022 Conference delegates.

Trainings are scheduled for Monday, October 31, 2022 at the Fairmont Chateau Whistler. 

 

Advanced Fire & EMS Dispatching
APCO Canada/NENA Members - $175.00 CAD
Non-Members - $225.00 CAD

Course Description

NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers.

In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision making skills in regards to these incidents, or provide important and timely information.

This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment.

Much of their experience will be law enforcement based—a discipline that, although related to fire/ems dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.

Through this course, Dispatchers will not only be able to learn vital information about fire and ems dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgement when operating as fire and ems dispatchers.

Advanced Police Dispatching
APCO Canada/NENA Members - $175.00 CAD
Non-Members - $225.00 CAD

Course Description

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level.

Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.

Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.