"Do you ever feel like Bill Murray in the Groundhog Day movie, where you keep living the same day over? You know you just took a call yesterday, and the day before, and the day before that for the same person you’re sending help for right now.
Addiction, mental health, homelessness, and crisis related incidents have been skyrocketing across the continent (in fact, across the world). PSAPs across the country have seen an increase in what some refer to as “frequent flyer” callers. 9-1-1, Police, EMS, and Fire are the agency of last resort – we’re the team who is on 24/7 to help, but most often, we are not equipped with the adequate long-term solutions for citizens in the unhoused, addicted and mentally injured demographic. This has two major impacts: it means less Emergency Services are available for emergency calls, and that our most vulnerable citizens are not getting the support they need, creating a perpetual cycle of increased calls and response.  
We can disrupt this cycle and there is a way out. Come learn about alternative response and diversion programs that can be implemented in your PSAPs in partnership with the responder agencies you serve. They can reduce call volume, keep emergency services available for emergencies, and most importantly get the right help, the right way, to the people who need it most.  "
 

Introducing Trackuracy: The Real Time Location System (RTLS) from JVCKENWOOD. Trackuracy integrates indoor and outdoor tracking with KENWOOD radio communication systems, and provides the tools you need to improve safety, reduce loss, and enhance overall operational efficiency.

For years the critical communications industry has been planning for the shift to 4G/5G networks and MC-PTT for first responders. Now that vision is becoming a reality. We will began by looking at some common use cases that are driving the need for LTE MC-PTT and LMR interworking. Next we will examine the solutions that are emerging to address these needs and bring LMR MC-PTT and LMR Interworking to life. Then we will examine the business models around this technology.  Finally we will address challenges with implementing these solutions and how to overcome them.

"Accurate location data is the bedrock in every dispatch. Authoritative maps and services ensure the right data is provided to public safety personnel at the right time. With greater numbers of people spending their lives indoors, location information has never been more important for incident response. Fortunately, highly accurate indoor data is becoming more readily available and making use of this data for actionable intelligence during 9-1-1 calls is within reach. 

The use of geographic information system (GIS) data and related technologies make it possible for emergency communications centres to receive 9-1-1 calls with indoor context details. This session will explore how these new innovations are bringing Public Safety Location Intelligence into the 9-1-1 world.  "
 

Today, many public safety agencies, including police, fire, EMS, are relying on integrated platforms as the solution to provide immediate first responder situational awareness for incidents and events. Additionally, public safety agencies have been challenged by point solutions that solve silo-based approaches to community safety challenges. However, today public safety can now change the approach to a platform of technologies that are integrated from the start. The previously fragmented approach to public safety ecosystems has presented practitioners and IT providers with significant limitations and costly interfaced strategies that are costly and time-consuming to maintain in a public safety mission-critical system. Today, the integration of NG911 technologies, CAD, Command Center solutions, and UAV technologies have significant potential to assist public safety leaders and the communities they serve to improve response time and at the same time help decision-makers understand evolving situations.

5G technology is transforming how Public Safety organizations respond to emergency situations where every second counts. Join our session where Cradlepoint will host a panel discussion with the leaders in drone R&D, Indro Robotics and Rogers Communications to discuss 5G use cases being used today. From next generation drone technology to beyond visual line of sight, see how first responders can utilize LTE & 5G technology to stay connected at all times.  

Introducing the highly anticipated new KENWOOD Viking 8000 series multi-band, multi-protocol portable radio. Plus, join JVCKENWOOD Canada for a discussion on CSA Intrinsically Safe communication equipment certification for hazardous environments.

Successfully managing and leading people is a skill that is constantly evolving, and different workplaces require different approaches.

This session is designed to provide some tips, tricks, and tools that can be utilized to help successful manage, lead, and motivate employees in a unionized emergency services environment.

The 5 Chairs is designed to invite us all to reflect on how we are thinking and behaving by using simple metaphors to help us shift from negative states to more positive states when provoked by other people, situations or our own thinking, in our professional and personal lives.

The H2H Journey uses the 5 Chairs to describe the behaviors and mindsets “inherent” to each chair and how they either hinder or promote INCLUSION in an organizational culture. The 5 Chairs represent the foundational tool to unlock biases and choose to show up inclusively in our professional and personal relationships.

We’re trained to understand how trauma impacts our callers so we can be supportive during their duress through excellent caller management techniques. What about the trauma that impacts us, the helpers? Trauma exposure in the PSAP is a very real occurrence, yet most of us have never had the training or tools to understand and manage it.

Trauma and stress exposure in our work contributes to sky-high attrition rates, affects dispatcher well being, and impacts our overall success in the centre. This session delves right into this major topic that is finally getting the attention it needs in our profession. Join us and learn how to become “A Trauma Informed PSAP” by recognizing the effects of dispatcher trauma exposure, what it's truly costing us, and gain strategies & actionable tools for leaders & dispatchers to address this priority issue.

Get an agency perspective on the lessons learnt following the implementation of a new Next-Generation emergency call handling solution. Hear from members of both the Barrie Police and Windsor Police on the “do’s and don’ts” they encountered prior to cutting-over their new system. From assembling a trusted team of solution experts to the final preparation before going live—get the valuable insight you need to make your project a success!

In this session, we are going to have discussion about the trails that the public safety industry is experiencing currently. We will talk about things to do RIGHT NOW to help improve the culture of your center and give you solutions to some of the most difficult struggles, including peer support, morale and safety all while not costing a lot! We know especially during these times that funding is an issue now more than ever. 
 

"Do you ever feel like Bill Murray in the Groundhog Day movie, where you keep living the same day over? You know you just took a call yesterday, and the day before, and the day before that for the same person you’re sending help for right now.
Addiction, mental health, homelessness, and crisis related incidents have been skyrocketing across the continent (in fact, across the world). PSAPs across the country have seen an increase in what some refer to as “frequent flyer” callers. 9-1-1, Police, EMS, and Fire are the agency of last resort – we’re the team who is on 24/7 to help, but most often, we are not equipped with the adequate long-term solutions for citizens in the unhoused, addicted and mentally injured demographic. This has two major impacts: it means less Emergency Services are available for emergency calls, and that our most vulnerable citizens are not getting the support they need, creating a perpetual cycle of increased calls and response.  
We can disrupt this cycle and there is a way out. Come learn about alternative response and diversion programs that can be implemented in your PSAPs in partnership with the responder agencies you serve. They can reduce call volume, keep emergency services available for emergencies, and most importantly get the right help, the right way, to the people who need it most.  "
 

Introducing the highly anticipated new KENWOOD Viking 8000 series multi-band, multi-protocol portable radio. Plus, join JVCKENWOOD Canada for a discussion on CSA Intrinsically Safe communication equipment certification for hazardous environments.

In this session we will discuss the Mission Critical Push to Talk global standard, how are the systems being deployed, the broadband connectivity needed, the MCPTT service, devices that support the standard, and the integrations to LMR systems.

Introducing Trackuracy: The Real Time Location System (RTLS) from JVCKENWOOD. Trackuracy integrates indoor and outdoor tracking with KENWOOD radio communication systems, and provides the tools you need to improve safety, reduce loss, and enhance overall operational efficiency.

The CRTC and ESWG have defined and set the i3 Standard for Canada. The standard defines a range of requirements and capabilities that can lead to new workflow and policy that redefine the role of the telecommunicator. This session will cover the current CRTC deployment and standardization timeline, and delve into guidance and recommendations to lead PSAPs into this new world of capabilities. 

CRTC & ESWG Update 
NGCS Deployment Status 
Internal: Bell Canada & Telus - Up and running and working on finalizing OSP transition and starting onboarding of PSAP’s 
Motorola Vesta alignment with CRTC 
As per Andre Plan of intent regarding development 
New World of NG9-1-1 Cloud Innovation STS CI Aware 

Policy recommendations

We have all experienced and/or witnessed rudeness and disrespect, whether actual or perceived, from co-workers, citizens, family and friends.  This session will look at:
- What does incivility mean to the attendee
- How does it make one feel to experience, or witness, it
- What causes a person to be disrespectful
- The farther reaching and longer term effects of those acts
- What supervisors and managers can do
- Learn about the R.A.C.E. method

OnStar Emergency Services: In the Vehicle and Beyond 

As technology continues to evolve at a rapid pace, OnStar not only works to keep up with the changes, but also takes the lead to provide our public safety partners more ways to assist and protect the public. This presentation will provide an overview and update of OnStar’s Emergency Services including Automatic Crash Response, Stolen Vehicle Assistance, Guardian Mobile App and OnStar’s role with future technologies BEYOND the vehicle to enhance interoperability within the emergency services ecosystem. We recognize the challenges public safety entities face during emergencies and are always striving to help. Learn what to expect on future calls from OnStar and how it may impact your agency.  

Join Cradlepoint for a discussion to understand how LTE and 5G technology can help provide secure, reliable, cost effective connectivity. 5G is rapidly expanding across Canada and Public Safety organizations are looking at the benefits that these technologies can keep personnel safe and effective. Learn how first responders trust Cradlepoint at the network edge to stay connected at critical times to protect communities and save lives.  

Technologist of the Year & Telecommunicator of the Year sponsored by: