Program at a Glance

Name Time Description Speakers Location Name
Tradeshow Move-In & Exhibitor Registration9:00 AM - 4:00 PM

 Macdonald ABCDEF & Foyer
NENA Course: Advanced Fire & EMS Dispatching | Sponsored by BH Group Inc.9:00 AM - 5:00 PM

NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers.  In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision making skills in regards to these incidents, or provide important and timely information. This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment.  Much of their experience will be law enforcement based—a discipline that, although related to fire/ems dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.   Through this course, Dispatchers will not only be able to learn vital information about fire and ems dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgement when operating as fire and ems dispatchers.    

 Empress A
NENA Course: Advanced Police Dispatching | Sponsored by BH Group Inc.9:00 AM - 5:00 PM

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events. Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety. 

 Empress B
Registration | Sponsored by L3Harris Canada12:00 PM - 7:00 PM

 Frontenac Foyer
Trick or Treat Reception | Sponsored by Comtech Solacom Technologies Inc. 6:00 PM - 9:00 PM

 Frontenac ABC
Name Time Description Speakers Location Name
Breakfast7:30 AM - 9:00 AM  Frontenac Foyer
Opening Ceremony & Welcome Remarks8:00 AM - 8:25 AM  Frontenac ABC
Registration | Sponsored by L3Harris Canada8:00 AM - 9:00 AM

 Frontenac Foyer
ESWG Update8:25 AM - 8:55 AM Chris Kellett - CRTC Emergency Services Working Group
Frontenac ABC
APCO Canada Association Update8:55 AM - 9:15 AM Robert Stewart - APCO Canada
Frontenac ABC
Keynote Speaker - Leah Goldstein | Sponsored by Motorola9:15 AM - 10:15 AM

 Frontenac ABC
Refreshment Break | Sponsored by Hexagon Safety & Infrastructure10:15 AM - 11:00 AM

 Macdonald ABCDEF & Foyer
Tradeshow | Sponsored by JVCKENWOOD Canada Inc. 10:15 AM - 4:00 PM

 Macdonald ABCDEF & Foyer
Lunch11:45 AM - 1:00 PM  Macdonald ABCDEF & Foyer
L3 Harris: Next-gen Interoperability: LTE MC-PTT and LMR Interworking solved1:00 PM - 2:00 PM

For years the critical communications industry has been planning for the shift to 4G/5G networks and MC-PTT for first responders. Now that vision is becoming a reality. We will began by looking at some common use cases that are driving the need for LTE MC-PTT and LMR interworking. Next we will examine the solutions that are emerging to address these needs and bring LMR MC-PTT and LMR Interworking to life. Then we will examine the business models around this technology.  Finally we will address challenges with implementing these solutions and how to overcome them.

John Casler - L3Harris
Empress B
Indoor and 3D Visualization for NG 9-1-1 1:00 PM - 2:00 PM

"Accurate location data is the bedrock in every dispatch. Authoritative maps and services ensure the right data is provided to public safety personnel at the right time. With greater numbers of people spending their lives indoors, location information has never been more important for incident response. Fortunately, highly accurate indoor data is becoming more readily available and making use of this data for actionable intelligence during 9-1-1 calls is within reach. 

The use of geographic information system (GIS) data and related technologies make it possible for emergency communications centres to receive 9-1-1 calls with indoor context details. This session will explore how these new innovations are bringing Public Safety Location Intelligence into the 9-1-1 world.  "
 

Sharon Koch - Esri Canada
Frontenac ABC
Samsung: The Future of Mission Critical Communications1:00 PM - 2:00 PM Carlos Tobar - TELUS Communication
Empress A
The Groundhog Day Effect & Alternative Response Programs 1:00 PM - 2:00 PM

"Do you ever feel like Bill Murray in the Groundhog Day movie, where you keep living the same day over? You know you just took a call yesterday, and the day before, and the day before that for the same person you’re sending help for right now.
Addiction, mental health, homelessness, and crisis related incidents have been skyrocketing across the continent (in fact, across the world). PSAPs across the country have seen an increase in what some refer to as “frequent flyer” callers. 9-1-1, Police, EMS, and Fire are the agency of last resort – we’re the team who is on 24/7 to help, but most often, we are not equipped with the adequate long-term solutions for citizens in the unhoused, addicted and mentally injured demographic. This has two major impacts: it means less Emergency Services are available for emergency calls, and that our most vulnerable citizens are not getting the support they need, creating a perpetual cycle of increased calls and response.  
We can disrupt this cycle and there is a way out. Come learn about alternative response and diversion programs that can be implemented in your PSAPs in partnership with the responder agencies you serve. They can reduce call volume, keep emergency services available for emergencies, and most importantly get the right help, the right way, to the people who need it most.  "
 

Tracy Ward, BA
Cindy Sparrow, MA - Cindy Sparrow International
Saskatchewan Room
JVCKenwood: Trackuracy – Indoor/Outdoor Positioning & Tracking 1:00 PM - 2:00 PM

Introducing Trackuracy: The Real Time Location System (RTLS) from JVCKENWOOD. Trackuracy integrates indoor and outdoor tracking with KENWOOD radio communication systems, and provides the tools you need to improve safety, reduce loss, and enhance overall operational efficiency.

Joshua Harvey - JVCKENWOOD Canada Inc.
Empress C
Refreshment Break2:00 PM - 2:15 PM  Frontenac Foyer
Head To Heart - How to Unlock Bias and Show Up Inclusively 2:15 PM - 3:15 PM

The 5 Chairs is designed to invite us all to reflect on how we are thinking and behaving by using simple metaphors to help us shift from negative states to more positive states when provoked by other people, situations or our own thinking, in our professional and personal lives.

The H2H Journey uses the 5 Chairs to describe the behaviors and mindsets “inherent” to each chair and how they either hinder or promote INCLUSION in an organizational culture. The 5 Chairs represent the foundational tool to unlock biases and choose to show up inclusively in our professional and personal relationships.

Charlene Poranganel - General Motors OnStar
Empress C
Managing, Leading, & Motivating Union Members2:15 PM - 3:15 PM

Successfully managing and leading people is a skill that is constantly evolving, and different workplaces require different approaches.

This session is designed to provide some tips, tricks, and tools that can be utilized to help successful manage, lead, and motivate employees in a unionized emergency services environment.

Joel McDonald - City of Lethbridge
Empress A
JVCKenwood: KENWOOD Viking VP8000 & Hazardous Environment Overview 2:15 PM - 3:15 PM

Introducing the highly anticipated new KENWOOD Viking 8000 series multi-band, multi-protocol portable radio. Plus, join JVCKENWOOD Canada for a discussion on CSA Intrinsically Safe communication equipment certification for hazardous environments.

Darcy Mazerolle - JVCKENWOOD Canada Inc.
Juan Marquez - JVCKENWOOD Canada, Inc
Wilf Mulder - JVCKENWOOD Canada Inc
Empress B
Enhancing Public Safety with 5G2:15 PM - 3:15 PM

5G technology is transforming how Public Safety organizations respond to emergency situations where every second counts. Join our session where Cradlepoint will host a panel discussion with the leaders in drone R&D, Indro Robotics and Rogers Communications to discuss 5G use cases being used today. From next generation drone technology to beyond visual line of sight, see how first responders can utilize LTE & 5G technology to stay connected at all times.  

Jason Falovo - Cradlepoint
Paul Howarth - Rogers
Saskatchewan Room
Motorola: Meeting complexity head-on: Take a holistic view and innovate to reduce complexity and data fragmentation for mission-critical public safety readiness while meeting the needs of today and for tomorrow. 2:15 PM - 3:15 PM

Today, many public safety agencies, including police, fire, EMS, are relying on integrated platforms as the solution to provide immediate first responder situational awareness for incidents and events. Additionally, public safety agencies have been challenged by point solutions that solve silo-based approaches to community safety challenges. However, today public safety can now change the approach to a platform of technologies that are integrated from the start. The previously fragmented approach to public safety ecosystems has presented practitioners and IT providers with significant limitations and costly interfaced strategies that are costly and time-consuming to maintain in a public safety mission-critical system. Today, the integration of NG911 technologies, CAD, Command Center solutions, and UAV technologies have significant potential to assist public safety leaders and the communities they serve to improve response time and at the same time help decision-makers understand evolving situations.

Jason Hutchens - Motorola Solutions Canada
Frontenac ABC
Refreshment Break | Sponsored by Hexagon Safety & Infrastructure3:15 PM - 3:30 PM

 Frontenac Foyer
We Don't Have the Funding For That 3:30 PM - 4:30 PM

In this session, we are going to have discussion about the trails that the public safety industry is experiencing currently. We will talk about things to do RIGHT NOW to help improve the culture of your center and give you solutions to some of the most difficult struggles, including peer support, morale and safety all while not costing a lot! We know especially during these times that funding is an issue now more than ever. 
 

Megan Lewis - Evans
Saskatchewan Room
Powertrunk: Mission-Critical Voice and Data Communications for First Responders3:30 PM - 4:30 PM  Empress A
Comtech Solacom: Closing The Gap — Insights Into Deploying an NG9-1-1 System with Barrie and Windsor Police Services3:30 PM - 4:30 PM

Get an agency perspective on the lessons learnt following the implementation of a new Next-Generation emergency call handling solution. Hear from members of both the Barrie Police and Windsor Police on the “do’s and don’ts” they encountered prior to cutting-over their new system. From assembling a trusted team of solution experts to the final preparation before going live—get the valuable insight you need to make your project a success!

Nancy MacDonald - Comtech Solacom Technologies, Inc.
Empress B
9-1-1 Centre Resilience: Trauma Informed From the Inside Out3:30 PM - 4:30 PM

We’re trained to understand how trauma impacts our callers so we can be supportive during their duress through excellent caller management techniques. What about the trauma that impacts us, the helpers? Trauma exposure in the PSAP is a very real occurrence, yet most of us have never had the training or tools to understand and manage it.

Trauma and stress exposure in our work contributes to sky-high attrition rates, affects dispatcher well being, and impacts our overall success in the centre. This session delves right into this major topic that is finally getting the attention it needs in our profession. Join us and learn how to become “A Trauma Informed PSAP” by recognizing the effects of dispatcher trauma exposure, what it's truly costing us, and gain strategies & actionable tools for leaders & dispatchers to address this priority issue.

Cindy Sparrow, MA - Cindy Sparrow International
Empress C
Public Safety Threat Intelligence in Canada 3:30 PM - 4:30 PM Paul Hill - Motorola
James Felton - Peel Regional Police
Frontenac ABC
Social Activity Tour: Dine Around Whistler | Sponsored by Cradlepoint 5:00 PM - 8:00 PM

 Lobby
Name Time Description Speakers Location Name
Rise & Shine Yoga Wellness Activity | Sponsored by Cradlepoint7:00 AM - 8:00 AM

 Prince Edward Island Room
Registration | Sponsored by L3Harris Canada8:00 AM - 9:00 AM

 Frontenac Foyer
Board of Directors' Pancake Breakfast8:00 AM - 9:00 AM  Frontenac ABC
Collaborative Coalition for International Public Safety (CC:IPS) Update 9:00 AM - 10:00 AM John Anthony - British APCO
Holly Barkwell - Barkwell Holland Group Inc.
Monica Million - Amazon Web Services
Duncan Swan - British APCO
Ronald Williscroft - APCO Canada
Frontenac ABC
Giving Back Session | Sponsored by OnStar9:30 AM - 10:00 AM

 Frontenac ABC
Refreshment Break | Sponsored by Hexagon Safety & Infrastructure10:00 AM - 11:00 AM

 Macdonald ABCDEF & Foyer
Tradeshow | Sponsored by JVCKENWOOD Canada Inc. 10:00 AM - 4:00 PM  Macdonald ABCDEF & Foyer
The Groundhog Day Effect & Alternative Response Programs (Clone)10:30 AM - 11:30 AM

"Do you ever feel like Bill Murray in the Groundhog Day movie, where you keep living the same day over? You know you just took a call yesterday, and the day before, and the day before that for the same person you’re sending help for right now.
Addiction, mental health, homelessness, and crisis related incidents have been skyrocketing across the continent (in fact, across the world). PSAPs across the country have seen an increase in what some refer to as “frequent flyer” callers. 9-1-1, Police, EMS, and Fire are the agency of last resort – we’re the team who is on 24/7 to help, but most often, we are not equipped with the adequate long-term solutions for citizens in the unhoused, addicted and mentally injured demographic. This has two major impacts: it means less Emergency Services are available for emergency calls, and that our most vulnerable citizens are not getting the support they need, creating a perpetual cycle of increased calls and response.  
We can disrupt this cycle and there is a way out. Come learn about alternative response and diversion programs that can be implemented in your PSAPs in partnership with the responder agencies you serve. They can reduce call volume, keep emergency services available for emergencies, and most importantly get the right help, the right way, to the people who need it most.  "
 

Tracy Ward, BA
Cindy Sparrow, MA - Cindy Sparrow International
Empress A
Lunch 11:45 AM - 1:00 PM  Macdonald ABCDEF & Foyer
JVCKenwood: KENWOOD Viking VP8000 & Hazardous Environment Overview 1:00 PM - 2:00 PM

Introducing the highly anticipated new KENWOOD Viking 8000 series multi-band, multi-protocol portable radio. Plus, join JVCKENWOOD Canada for a discussion on CSA Intrinsically Safe communication equipment certification for hazardous environments.

Darcy Mazerolle - JVCKENWOOD Canada Inc.
Juan Marquez - JVCKENWOOD Canada, Inc
Wilf Mulder - JVCKENWOOD Canada Inc
Empress A
Taming 911 Turnover - Strategies for Success 1:00 PM - 2:00 PM John Wynia - Nice
Frontenac ABC
Can you hear me now? Why Body Worn Radios Don't Work in Buildings and What We Can Do About It 1:00 PM - 2:00 PM Michael Short - Alliance Corporation
Saskatchewan Room
Apple features for Public Safety1:00 PM - 2:00 PM Telford Forgety - Apple Inc.
Empress C
L3 Harris: What is MCPTT? 1:00 PM - 2:00 PM

In this session we will discuss the Mission Critical Push to Talk global standard, how are the systems being deployed, the broadband connectivity needed, the MCPTT service, devices that support the standard, and the integrations to LMR systems.

James Potter - L3Harris
Empress B
Refreshment Break2:00 PM - 2:15 PM  Frontenac Foyer
JVCKenwood: Trackuracy – Indoor/Outdoor Positioning & Tracking 2:15 PM - 3:15 PM

Introducing Trackuracy: The Real Time Location System (RTLS) from JVCKENWOOD. Trackuracy integrates indoor and outdoor tracking with KENWOOD radio communication systems, and provides the tools you need to improve safety, reduce loss, and enhance overall operational efficiency.

Joshua Harvey - JVCKENWOOD Canada Inc.
Empress A
NG 9-1-1 is Here What Next? 2:15 PM - 3:15 PM

The CRTC and ESWG have defined and set the i3 Standard for Canada. The standard defines a range of requirements and capabilities that can lead to new workflow and policy that redefine the role of the telecommunicator. This session will cover the current CRTC deployment and standardization timeline, and delve into guidance and recommendations to lead PSAPs into this new world of capabilities. 

CRTC & ESWG Update 
NGCS Deployment Status 
Internal: Bell Canada & Telus - Up and running and working on finalizing OSP transition and starting onboarding of PSAP’s 
Motorola Vesta alignment with CRTC 
As per Andre Plan of intent regarding development 
New World of NG9-1-1 Cloud Innovation STS CI Aware 

Policy recommendations

James Felton - Peel Regional Police
Ken Rey - Motorola
Empress B
OnStar Emergency Services: In the vehicle and Beyond Speaker 2:15 PM - 3:15 PM

OnStar Emergency Services: In the Vehicle and Beyond 

As technology continues to evolve at a rapid pace, OnStar not only works to keep up with the changes, but also takes the lead to provide our public safety partners more ways to assist and protect the public. This presentation will provide an overview and update of OnStar’s Emergency Services including Automatic Crash Response, Stolen Vehicle Assistance, Guardian Mobile App and OnStar’s role with future technologies BEYOND the vehicle to enhance interoperability within the emergency services ecosystem. We recognize the challenges public safety entities face during emergencies and are always striving to help. Learn what to expect on future calls from OnStar and how it may impact your agency.  

Charlene Poranganel - General Motors OnStar
Empress C
The Higher Cost of Incivility 2:15 PM - 3:15 PM

We have all experienced and/or witnessed rudeness and disrespect, whether actual or perceived, from co-workers, citizens, family and friends.  This session will look at:
- What does incivility mean to the attendee
- How does it make one feel to experience, or witness, it
- What causes a person to be disrespectful
- The farther reaching and longer term effects of those acts
- What supervisors and managers can do
- Learn about the R.A.C.E. method

 

Pam Steciuk - 911-4-911
Saskatchewan Room
Refreshment Break | Sponsored by Hexagon Safety & Infrastructure3:15 PM - 3:30 PM

 Frontenac Foyer
Cradlepoint: LTE & 5G applications: Maintaining Mission Critical Applications 3:30 PM - 4:30 PM

Join Cradlepoint for a discussion to understand how LTE and 5G technology can help provide secure, reliable, cost effective connectivity. 5G is rapidly expanding across Canada and Public Safety organizations are looking at the benefits that these technologies can keep personnel safe and effective. Learn how first responders trust Cradlepoint at the network edge to stay connected at critical times to protect communities and save lives.  

 

Luke Peters - Cradlepoint
Empress A
NG9-1-1 Procurement: Considerations and Lessons Learned3:30 PM - 4:30 PM Dave Yohanna - Yohanna Consulting
Holly Barkwell - Barkwell Holland Group Inc.
Saskatchewan Room
A Seat at The Table: Women in 9-1-1 3:30 PM - 4:30 PM Kimberly Rigden-Briscall - IAED
Cindy Sparrow, MA - Cindy Sparrow International
Empress C
Basic NG911 for a Not So Basic Job3:30 PM - 4:30 PM Sara Weston - 911der Women, Inc.
Caleb Branch - INdigital
Empress B
APCO Canada Awards Reception | Sponsored by EPOS Canada5:30 PM - 6:30 PM

 Frontenac Foyer
APCO Canada 2022 Awards Dinner6:30 PM - 11:00 PM

Technologist of the Year & Telecommunicator of the Year sponsored by: 

 Frontenac ABC
Name Time Description Speakers Location Name
Registration & Breakfast8:00 AM - 9:00 AM  Frontenac ABC
APCO 2022 Annual General Meeting9:00 AM - 10:00 AM  Frontenac ABC