Program at a Glance

Name Time
Peer Support Workshop9:00 AM - 5:00 PM
NENA | Disaster Planning for PSAP9:00 AM - 5:00 PM
R2MR (Road to Mental Readiness) Workshop9:00 AM - 5:00 PM
Registration2:00 PM - 4:00 PM
Opening Reception & Registration6:00 PM - 9:00 PM
Name Time
Breakfast7:00 AM - 8:00 AM
Registration7:00 AM - 4:00 PM
Opening Ceremony & Welcome Remarks8:00 AM - 8:45 AM
Keynote Presentation | Mindful Mental Health8:45 AM - 10:00 AM
Tour of C911 Whitehorn10:00 AM - 12:00 PM
Mobile Command Centres - Stephen Avenue Mall10:00 AM - 1:00 PM
Tradeshow | Refreshment Break | Lunch10:00 AM - 4:00 PM
Tour of C911 EOC (Meet in Macleod E2)10:30 AM - 11:30 AM
Empowered 9-1-1: Widening the Window to Raise your Resilience1:00 PM - 2:00 PM
Successfully Leading a Unionized Workforce1:00 PM - 2:00 PM
Where Leaders Fail: The Unfiltered Truth1:00 PM - 2:00 PM
Public Safety Threat Intelligence in Canada Roundtable1:00 PM - 2:00 PM
Remote is NOT a Four Letter Word ... Or Is It?1:00 PM - 2:00 PM
Refreshment Break2:00 PM - 2:15 PM
Investigating the Mental Health and Well-being of Communicators, the Barriers to Seeking Help, and the Advantages of Peer Support2:15 PM - 3:15 PM
Enhancing Public Safety Response: Synergy Between Communications Centre and Real-Time Operations Centre2:15 PM - 3:15 PM
NG9-1-1, What Does it Mean to Me?2:15 PM - 3:15 PM
Next Gen Interoperability: LMR-LTE Interworking2:15 PM - 3:15 PM
Incident Related Imagery in the ECC2:15 PM - 3:15 PM
Refreshment Break3:15 PM - 3:30 PM
Protocol: Pros & Cons3:30 PM - 4:30 PM
How Can AI Help Impact Staff Retention?3:30 PM - 4:30 PM
A Brief History of Everything 9-1-1 in Canada3:30 PM - 4:30 PM
Securing LTE/5G Wireless WANs3:30 PM - 4:30 PM
Right Resources, Right Place, Fastest Time Resources Allow3:30 PM - 4:30 PM
Name Time
Rise & Shine Wellness Activity6:30 AM - 7:30 AM
Registration7:00 AM - 4:00 PM
Breakfast7:30 AM - 8:30 AM
Keynote Presentation | Communications Leadership Amid Change: Building Organizational Resilience from the Inside Out8:45 AM - 10:00 AM
Tour of C911 Whitehorn (Meet in Macleod E2)10:00 AM - 12:00 PM
Victim Support Dogs 10:00 AM - 1:00 PM
Tradeshow | Refreshment Break | Lunch10:00 AM - 4:00 PM
Tour of C911 EOC (Meet in Macleod E2)10:30 AM - 11:30 AM
Police K9 Unit Demonstrations 11:00 AM - 1:00 PM
E-Comm's Peer Coach Program | Transforming Operational On the Job Training1:00 PM - 2:00 PM
The Art of Communication | Giving and Receiving Feedback1:00 PM - 2:00 PM
What Guelph is Doing to Prepare Their GIS Data for NG9-1-11:00 PM - 2:00 PM
The Great Lac Megantic Train Derailment & Fire1:00 PM - 2:00 PM
Refreshment Break2:00 PM - 2:15 PM
Collecting Stats: How Can Managers Gather and Leaverage Data to Guide Decision Making?2:15 PM - 3:15 PM
Let's Talk Training | Canadian National NG9-1-1 Training Collective Buzz Session2:15 PM - 3:15 PM
Yes, P25 and MCPTT Can and Will Co-exist2:15 PM - 3:15 PM
New Call Handling Solution- Where Do I Start?2:15 PM - 3:15 PM
The Impact of Leadership Behaviors on the Mental Well-Being of Public Safety Communications2:15 PM - 3:15 PM
Refreshment Break3:15 PM - 3:30 PM
Pillars of Resilience: Implementing Business Continuity Management Systems (BCMS) in ECCs3:30 PM - 4:30 PM
Driving Operational Culture Change Through Coaching Focused Leadership3:30 PM - 4:30 PM
Wellness Strategies for the Emergency Communications Centre3:30 PM - 4:30 PM
APCO Canada 2023 Awards Cocktail Reception6:30 PM - 7:30 PM
APCO Canada 2023 Awards Gala Dinner7:30 PM - 10:30 PM

TOUR OPTIONS

Our Agency Partner in Calgary – Calgary 9-1-1, has a number of opportunities available during the conference to tour their facilities and command centres. 

November 21 - Mobile Command Centres

10:00am - 1:00pm

The Calgary Police Service Mobile Command Vehicle and Calgary Fire Department Mobile Command Vehicle will be available for tours on the 100 East Block of Stephen Avenue Mall.

November 22 - Victim Support Dogs and Police K9 Unit Demonstrations

10:00am - 1:00pm

The Calgary Police Victim Assistance Unit will be by booth 721 in Pre-Function.

10:00am - 1:00pm

The Calgary Police K9 Unit Demonstrations will take place in the Macleod E3.

Sign up will be available at registration on a first come first serve basis for the following tours:

November 21 - Mobile Command Centres

10:00am - 12:00pm

Tour of C911 Whitehorn (transport facilitated by Calgary Transit) (limited to 30 attendees) - Meet in Macleod E2.

10:30am - 11:30am

Tour of C911 EOC in conjunction with Calgary Emergency Management Agency (transport facilitated by Calgary Transit) (limited to 10 attendees and photo ID will be required) - Meet in Macleod E2.

November 22 - Victim Support Dogs and Police K9 Unit Demonstrations

10:00am - 12:00pm

Tour of C911 Whitehorn (transport facilitated by Calgary Transit) (limited to 30 attendees) - Meet in Macleod E2.

10:30am - 11:30am

Tour of C911 EOC in conjunction with Calgary Emergency Management Agency (transport facilitated by Calgary Transit) (limited to 10 attendees and photo ID will be required) - Meet in Macleod E2.