Name
Remote Working for 911 Telecommunicators: Challenges, Innovations and Future Directions
Date & Time
Tuesday, November 5, 2024, 1:00 PM - 2:00 PM
Speakers
Description
| The transition to remote working has presented unique opportunities and challenges across various industries, but its implementation within emergency communications remains relatively uncharted in Canada. This presentation offers a case study from Northern911 detailing our efforts to establish a remote working model for Telecommunicators. It will provide an in-depth analysis of the challenges faced during the transition, such as ensuring data security, maintaining call quality, and addressing staff well-being. The session will outline the strategies and solutions Northern911 has adopted to ensure service delivery, such as technologies, operational procedures, and compliance measures. Additionally, the presentation will discuss the future of remote working in the emergency communications landscape, considering the potential for hybrid models and the implications for service delivery and staff management. Attendees will gain valuable insights into best practices, lessons learned, and the necessary steps to ensure the resilience and efficiency of remote 911 call taking operations in Canada. |
Location Name
Ottawa
Full Address
Delta Hotels Toronto Airport & Conference Centre
655 Dixon Rd
Toronto ON M9W 1J3
Canada
655 Dixon Rd
Toronto ON M9W 1J3
Canada
Session Type
Lecture