Angela Viianen is the Manager Operations at Northern911, where she has demonstrated exceptional leadership and dedication to staff well-being. Since joining Northern911 in 2011 as a Telecommunicator, she has advanced to her current role through her commitment and expertise. With a bachelor's degree in psychology, she fosters a supportive work environment, embodying a servant leadership style characterized by collaboration, open communication, and genuine care for her staff. Angela has been instrumental in streamlining tasks to enhance operational efficiency and staff morale. Her dedication to excellence, continuous learning, and presenting information from a call-taking perspective makes her a vital asset to Northern911 and a respected figure in emergency communications.