A recent national study found that 24% of Canadian public safety communicators, including 9-1-1 dispatchers, screened positive for symptoms consistent with post-traumatic stress disorder (PTSD), and nearly 50% reported clinically significant symptoms of mental health disorders such as depression or anxiety. These challenges are not just statistics. They represent real people on the front lines of Canada’s emergency response system. When wellness is neglected, both personnel well-being and public safety are at risk. With 50% of police officers and 54% of EMS professionals planning to leave their jobs within five years, the urgency for proactive, evidence-based solutions has never been greater. Canadian agencies are seeking innovative, practical strategies to combat burnout, improve retention and foster a culture of resilience. This session delivers a structured, actionable approach to implementing wellness programs and peer support resources for Emergency Communications Centres. Attendees will: Explore the five pillars of a successful wellness program: early identification and intervention, case management, supervisory oversight, peer support and self-service content Gain access to a curated toolkit of resources and technologies, including peer support networks, personalised wellness apps and early identification software Participate in interactive discussions and practical exercises focused on the unique stressors faced by 9-1-1 professionals, the impact on service quality and strategies for recognising early signs of mental health issues Learn how to champion a wellness-centric culture that reduces stigma, empowers personnel to seek support and builds a more resilient, high-performing team.