E-Comm's Peer Coach Program | Transforming Operational On the Job Training
Date & Time
Wednesday, November 22, 2023, 1:00 PM - 2:00 PM
Peg Giesbrecht Jeremy Gordon

Presenters: Peg Giesbrecht & Jeremy Gordon

This presentation will outline the inception, creation, and deployment of E-Comm's Peer Coach program, the need for which arose from a lack of consistency and oversight of the existing mentoring process, and the need to be able to upscale with organizational expansion. We will highlight the wins and challenges of creating a dedicated team of highly skilled and highly motivated Coaching Specialists sharing anecdotal and metric based evidence of the dramatic improvement observed in overall on-the-job training success rates, understanding of the root causes for unsuccessful candidates, and resulting impact on business outcomes.

Location Name
Glen 208-209
Full Address
Calgary Telus Convention Centre
136 8 Ave SE
Calgary AB T2P 0K6
Session Type