Canadians depend on PSAPs to answer 9-1-1 calls during their worst moments. But what happens when PSAPs experience a disruption? This session will explore what PSAPs can do to insure they are always able to answer the call during planned disruptions or emergency events. Magni and Andrew draw on 45 years of combined experience in 9-1-1, business continuity, and emergency management to share the latest best practices and future trends Canadian PSAPs can follow to maintain business as usual, when business isn't usual.